Sorry to hear that you are having trouble logging in! There are a few issues that could be at play including initial account verification or a forgotten password.
Issue 1: Did you verify your account?
Have you ever been able to log into your GivingDNA account? When you sign up for a GivingDNA account, the first thing you have to do is go to your email inbox and click the verify email button in the email you received from firstname.lastname@example.org. If you have not yet done this, please check your email. If you don't see the email in your inbox, please check your spam, junk, and promotions folders in the email account that you signed up with. The email is coming from email@example.com and can sometimes get filtered out of your inbox. Once you find that verification email, click the blue button in the email to verify. It looks like this:
Issue 2: Didn't verify and you can't find the verification email
If you didn't verify, please re-sign up on insights.causemo.com with this same email address and then follow the steps in this help article.
Issue 3: Tried to verify but forgot your password
If you found the verification email but forgot what password you used to sign up with, don't despair, simply re-sign up on insights.causemo.com with this same email address and then follow the steps in this help article. Make sure to write down your password as you will need it to log in after you click the verify button in the email you receive from firstname.lastname@example.org
Issue 5: Forgot your password
If you did verify and were previously able to log into your GivingDNA account, and can't remember your password don't worry, it happens to all of us. Simply click the "Forgot Password' link on givingdna.pursuant.com/login and you will get an email to help you log back in. Don't forget to check your email spam, junk, and promotions folders for that email from us to get you logged back in.
If you have tried all of this and still aren't having success, please email us at email@example.com or click on the chat link in the right bottom corner of this screen, and let us know as best you can the details of the issue you are experiencing, and we will get back to you shortly.